Frequently Asked Questions
Frequently asked questions
1. Configurator Functionality and Issues
- How can I set up or modify the configurator for specific product lines?
- Why is the configurator not displaying certain features or options?
- How do I correct issues with product images in the configurator?
- What should I do if the configurator is freezing or unresponsive?
- Why am I unable to save changes, especially in custom rows?
- How do I rename items within the configurator?
- Why are some configurator prices not displaying correctly?
- How can I troubleshoot errors in the German version of the configurator?
- What should I do if I encounter issues adding new products?
- How do I export texts or configurations from the configurator?
2. Pricing and Financial Offer Issues
- How do I set accurate pricing for personnel, packages, or custom configurations?
- Why is the price incorrect or not displaying?
- What can I do if the configurator displays incorrect pricing or totals in offers?
3. Offer Generation and Management
- How do I generate an offer or quote, and ensure all items are included?
- Why is the offer not showing certain details, like logistics or specific items?
- How can I update or modify general terms in my offers?
- How do I open previous versions of offers for review or editing?
- What do I do if the stage price catalog update did not process correctly?
4. System Updates and Synchronization
- How do I handle configurator updates and ensure they are applied system-wide?
- Why are certain items, like dishes or rooms, not synchronizing across offers?
- How can I update the system’s logic or remove users?
- What is the process for updating passwords, especially for SMTP?
5. Access and Permissions
- How do I manage access for new users?
- How do I set or change permissions for different users?
6. Communication and Follow-Up
- How can I set up or automate follow-up emails for offers?
- How do I manage push-mail notifications within the system?
7. Miscellaneous Issues
- How do I fix issues with text visibility, such as cut-off text in offers?
- How can I zoom or adjust the display for specific sections in the configurator?
- What is the best way to handle non-functional or unresponsive system features?
